One of the great stores to shop at near Arrowhead Mall (aka Arrowhead Towne Center ) is COSTCO IN GLENDALE AZ. The COSTCO IN GLENDALE AZ is located just north and west of the mall at 17550 N. 79th Avenue in Glendale AZ 85308. They are open Monday through Friday 10:00am to 8:30pm, Saturday 9:30am to 6:00pm and on Sunday from 10:00am to 6:00pm. If you are not familiar with COSTCO IN GLENDALE AZ just visit their website at www.Costco.com for more information on the store.
The COSTCO IN GLENDALE AZ has feedback! Yes, they will listen and respond to your feeback! The feedback center is located as you exit the cashiers near the food court. I like to visit them once a week and read through the customer feedback, complaints, requests and compliments that they receive as a grab a slice of pizza, hot dog or chicken salad and a soft drink. For example if you want a particular item in stock, you can request it. Recently I saw a request for Skippy brand peanut butter to be stocked instead of Jiff. Then, there was an answer from someone who works at the store stating that Jiff was a better seller in the state of Arizona and that is why they carried the JIff brand. Many of the feedback requests were to stock and item or asking “Why did you get rid of ??? product?” The answer was often “Due to lack of sales or demand” which makes since as the store is trying to maximize profits. Other answers included “This is a seasonal item and we will bring it back… ” Another product that I noticed that was in demand at the COSTCO IN GLENDALE AZ was the sweet potato fries. There were at least a half dozen requests for this product. The sheet answered “We expect to get these in around mid August”.
There are a lot of stores that take feedback, but this is the only store, that I know of that makes their responses viewable by anyone who stops in the store. What a novel concept. I am guessing that once a week all of the feedback slips are collected, entered in to a database or some type of system, products are checked and then responses are given. Sometimes I have seen a customer request and specific item and the answer would be “We carry that, it is item #12345678 and is available for $x.xx”. In conclusion, it is nice to see that a store like COSTCO IN GLENDALE AZ not only takes customer feedback, but shows you the responses.
About: Donald Keys is a REALTOR who lives works and plays near Arrowhead Mall. For more information about buying or selling a home in Glendale AZ or Peoria AZ visit: http://www.DonaldKeys.com
